Job Description

Summary

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations. 

Grow your career as Sales Support Specialist - Western Region ​ within ALG Vacations. As a member of this team, you will be responsible for working alongside and assisting the Coastal and Mountain State BDMs, representing and selling Travel Impressions, Apple Vacations, Funjet Vacations, United Vacations, Southwest Vacations, and Blue Sky Tours. Your specific focus will be to assist the BDM team with a variety of tasks, including but not limited to: following up on escalation issues, running reports and providing data analysis to help create strategy, tracking activities and updating cases in Salesforce, drafting email content for BDM emails, and communicating with agencies while BDM is on the road. You'll assist in developing strong agency relationships and mutually beneficial partnerships with the objective of growing incremental revenue and profitability by providing superb customer service and communication. You will think like a BDM and take a consultative selling approach when analyzing data to identify where, and how we can gain share shift opportunities from our competition, leverage preferred relationships and follow up to execute engagement plans to grow incremental revenue. This role will take responsibility, alongside the BDM, to work as a team and find strategic ways to identify opportunity, overcome obstacles to secure business, and align to growth strategies company wide. The Sales Support Specialists ability to work closely with the BDM, learn and understand the territories, and identify ways to create efficiency for the BDM, the agency, and the company will be key to this role’s success.

Essential Functions: 

• Develop a strategic alliance with the BDMs in the Mountain and Coastal States to learn and understand the region​.
• ​​Work with BDMs to create efficiency in process and communication to the region.
• ​​When assisting in overcoming obstacles and escalations, Utilize a consultative sales approach to communicate effectively with the agency and support teams of ALG Vacations and ensure resolution.
• ​​Analyze data to help Gain revenue commitments with travel agencies for the appropriate brand(s). Assist in Executing an implementation plan with agencies to realize committed revenue. Assist in Maintaining engagement plans for all opportunity accounts.
• ​​Offer input in conversations to create strategic ways to grow engagement and build trust in an effort to shift business to ALG Vacations​.
• ​​Work as an out of office contact where needed so BDMs can focus on training and development. ​
• Represent ALG Vacations at events where needed (limited) to cultivate new business opportunities and gain new revenue commitments​.
• ​​Work with BDMs to achieve sales targets by creating efficiency in managing the territory effectively and growing the accounts with the biggest opportunities.
• ​​Offer input and help in creating brand loyalty through the use of key tools such as joint marketing plans, agency education, provide marketing tools to agents, product differentiation, and value proposition of booking brand. Document all sales activity in reporting tool.
• ​​Monitor competitive activities in the marketplace and provide feedback in reporting and in meetings.
• Demonstrate a commitment to Hyatt core values.
• Attend Weekly team calls with Director designed to make a strategic impact on growth and development of the team and accounts.
• Work alongside Regional Director to ensure key messages are being communicated and shared with the accounts in any content you help create for the team in emails on their behalf.
• Attend roadmap calls with director weekly to focus on personal strategic development for future growth.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:

• Bachelor’s degree from four-year college or university with degrees in business, marketing, communications or finance preferred or equivalent experience.
• ​​Five or more years of related experience in sales or the travel industry​.
• Travel industry knowledge or experience preferred but will consider other candidates with transferable sales background.
• MS Office – Word, Excel, Outlook, Teams, PowerPoint, Smartsheet.
• SalesForce
• ​​Ability to travel both domestically and internationally by plane and car – 10%
• ​Data Analytics – must be able to understand reports and be able to interpret data to provide effective solutions.
• ​Must have the ability to telecommute and be comfortable working independently.
• ​Sales and customer service skills – necessary to be able to provide the best experience for advisors.​

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.  

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising: 

• Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands 

• Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar® 

• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club® 

• Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. 

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.  

To learn more about ALG Vacations:

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences. 

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, & Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with. 

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt  

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks. 

The salary range for this position is an hourly rate of $21.15-$26.45.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

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