Remote Client Success Manager Job at bant.io, Remote

WmlKaG5qRjNHSlVQNjgvNnJhRkdjd3dPUUE9PQ==
  • bant.io
  • Remote

Job Description

We’re looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.

The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A solid technical background is preferred – you don’t need to know how to read or write code – but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.

This is a long-term, remote position. Preference will be given to candidates able to work within Western European or North American time zones. A reliable internet connection is required. We offer a base pay + performance-based commission.

Day-to-Day Responsibilities

  • Have deep, working knowledge of the product, with the ability to conduct product walk-throughs, answer customer questions and troubleshoot issues
  • Serve as the end-to-end, main point of contact for all customer account matters, including conducting onboarding calls and maintaining regular phone and email communication
  • Review campaign performance, strategize with the internal team on potential areas of improvement, and present that to the customer
  • Follow existing processes and identify areas of improvement
  • Liaise with campaign and technical team through the CRM and maintain clear and comprehensive account notes
  • Drive retention and growth among existing customers

Requirements

  • Impeccable English (written and verbal)
  • Previous Customer Support or Account Management experience
  • Decent technical knowledge – You feel comfortable speaking to a SaaS company about their business
  • LinkedIn experience – Beyond having a profile, you know how LinkedIn functions and could give an overview of all the features
  • Strong organization skills – You are process-oriented and like to create your own systems to stay organized so nothing slips through the cracks
  • Strong communication skills – You’re a great listener, good negotiator and have strong presentation skills
  • Sharp attention to detail – Nothing gets past you. You can see the big picture and small details all at once
  • Prior remote experience – Or the ability to work independently and successfully liaise with a distributed team

Jobicy job ID: 7184

Job Tags

Full time,

Similar Jobs

Compass Group

DISHWASHER (PART TIME) Job at Compass Group

 ...working for Touchpoint. Click here to see what they said! Were TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isnt just about cooking... 

Auto Glass Perfections

Data Entry Clerk-Remote Job at Auto Glass Perfections

Job Description: Data Entry Clerk (Remote) Position: Data Entry Clerk (Remote) Job Type: Full-Time/Part-Time Location: Remote (Work from Home) Reports To: Data Entry Supervisor/Manager About the Role: We are seeking a highly organized and detail-oriented... 

University of Texas at San Antonio

Assistant Professor of Wildlife Ecology - College of Sciences, Biology, Health, and the Environment Job at University of Texas at San Antonio

 ...Assistant Professor of Wildlife Ecology - College of Sciences, Biology, Health, and the Environment Location: San Antonio, TX...  ...track faculty position (Assistant Professor) in Wildlife Ecology/Conservation to begin Fall 2025 semester. The successful candidate must be... 

Legacy Health

Nurse Practitioner Employee Health Job at Legacy Health

 ...The Employee Health Nurse Practitioner is a part of the Employee Health Team and is responsible for reviewing...  ...involved in consultation, research activities, preceptorship of students, and development of patient education programs. The Employee Health... 

Burnett Specialists Staffing | Recruiting

Director of Strategic Advancement (Nonprofit) Job at Burnett Specialists Staffing | Recruiting

 ...Nonprofit organization that provides health and wellness services to the LGBTQ+ community is seeking a Director of Strategic Advancement to oversee strategies to grow the organization's financial resources, partnerships, and community impact. They oversee fundraising,...