Houseperson Job at Hyatt, Greensboro, NC

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  • Hyatt
  • Greensboro, NC

Job Description

Summary

Reports To: Housekeeping Manager

Requirements: 

  • Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Minimum of 1 year of experience, preferably in Hospitality Industry.
  • Must be a strong leader, self-motivator, and team builder.

General Responsibilities: 

  • Respond promptly to requests from guests and other departments.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms. 
  • Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.
  • Must be able to work independently and as a team player.

Primary Functions: 

  • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
  • Cleans rooms, hallways, and restrooms.
  • Washes walls and ceiling, moves furniture and turn mattress.
  • Sweeps, mops, scrubs, waxes, and polishes floor.
  • Dusts and polishes metalwork.
  • Collects soiled linen for laundering.
  • Received linen supplies from floor shoots.
  • Maintains housekeeping carts.
  • Removes trash collected by room attendants.
  • Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen.
  • Pickup clean linen and refill the par stock of linen on each floor pantry.
  • Deliver towels, cribs, cots, and other items to the guest rooms on requests.
  • Perform duties of room attendant when necessary.
  • Sort linen, stock room attendant closets.
  • Refill the par stock of guest amenities and supplies on each floor pantry.
  • Help the house cleaners with the heavy lifting when super cleaning / spring-cleaning of rooms.
  • Clean all public areas in the prescribed manner while following department standard operating procedures.
  • Remove soiled linen and trash from the poolside and other service area and take to appropriate locations in the prescribed manner.
  • Assist room attendant / house cleaner with placing bed boards, rollways beds, extra bed etc.
  • Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors.
  • Always respond in a friendly, helpful manner to guests and other colleagues.
  • Take up any tasks assigned by the supervisors as and when needed.
  • Report to work in required uniform and in adherence with the Hotels Dress Code Policy.

Optimum Attributes: 

  • Willing to take responsibility and accountability for the team.
  • Able to perform routine responsibilities with minimal direction.
  • Well-groomed and professional appearance.
  • Willing to work on weekends and holidays if required.

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Holiday work, Shift work, Weekend work,

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