Job Description

**Onsite position in Tustin, CA**

As a Customer Success Representative, you’ll manage the long-term success of Nuve's contractors.

The ideal candidate will be able to quickly learn, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. More importantly the ideal CSR will have experience working/managing accounts.

What you'll do:

• Onboard new customers - CSR'S primarily own the long term relationship with contractors after onboarding training with initial sign up with Nuve.
• Develop strong working relationships with corporate contacts
• Collaborate with customers and product to manage product enhancement requests
• Act as a subject matter expert on custom product features for partners
• Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly to Customer Success Manager
• Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
• Update account and contact records for accounts to ensure accurate reporting

What you'll bring:

2+ years of relevant experience working/managing accounts

Be a self-starter that thrives in an entrepreneurial, fast-paced environment

A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues

Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions

Team player with strong communication and organizational skills, and an ability to “roll with the punches”

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options)

At Nuve, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Nuve is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $50,000 - $60,000 USD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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