Job Description
Customer Success Manager - Media & Entertainment
Are you passionate about helping creative teams thrive? We believe that creators should focus on what they do best - creating - without being bogged down by non-creative tasks. That's why we offer cutting-edge, scalable cloud storage solutions designed to empower creative professionals in the media and entertainment industry. Our mission is to simplify workflows, eliminate pain points, and help bring incredible projects to life.
Join our fast-growing team as we tackle some of the most exciting challenges in media and entertainment. Together, we'll shape the future of how creative work is done, revolutionizing the industry with innovative solutions and unmatched support.
Who You Are
Experienced Professional: You have 5+ years of experience in customer success, account management, or client services roles, ideally within the media and entertainment industry or a technical environment.
Relationship Builder: You excel at building and maintaining strong, long-term customer relationships, serving as a trusted point of contact for any issues or inquiries.
Strategic Thinker: You can seamlessly switch between focusing on granular details and seeing the bigger picture, offering insights at both strategic and tactical levels.
Solutions-Oriented: You're adept at critical thinking, problem-solving, and implementing effective solutions for complex issues.
Customer Advocate: You're skilled at creating tailored success plans for enterprise and SMB customers, helping them unlock the full potential of our solutions.
Proactive Innovator: You constantly identify opportunities to enhance processes and scale the Customer Success function for greater impact.
C-Level Communicator: You're comfortable engaging with executives at all levels, presenting ideas clearly, and driving alignment across organizations.
Tech-Savvy: You pick up technical concepts quickly and can communicate them simply to both technical and non-technical audiences.
Bonus Points: Experience in post-production environments is a big plus!
Your Responsibilities
Onboarding Excellence: Lead onboarding processes, providing personalized training to ensure customers fully utilize the platform's features and services.
Proactive Engagement: Monitor customer health metrics and usage trends, taking action to resolve challenges, increase satisfaction, and reduce churn.
Feedback & Advocacy: Gather customer insights to drive product improvements, collaborating with cross-functional teams to enhance the overall customer experience.
Upsell & Renewals: Identify opportunities for upselling, cross-selling, and renewals to help customers achieve their goals while driving business growth.
Collaboration: Partner with sales, marketing, and operations teams to ensure a seamless, positive journey for every customer.
Why Join Us?
Comprehensive Benefits: Top-tier health and dental coverage.
Flexible Work Environment: Work from anywhere - in the office or remotely.
Unlimited PTO: Take the time you need to rest, recharge, and pursue your passions.
Wellness Support: Enjoy a fitness and wellness stipend to keep you at your best.
Fun Perks: Celebrate Taco Tuesday every week!
Compensation: $100K - $140K
If you're excited about joining a team where innovation and creativity intersect, and where your work will directly impact the future of the media and entertainment industry, we'd love to hear from you. Apply today and help us empower creators to do their best work!
Employment Type: Full-Time
Salary: $ 100,000.00 140,000.00 Per Year
Job Tags
Full time, Flexible hours,