Customer Service Job at Fairfield Inn & Suites by Marriott Grand Rapids, Muskegon, MI

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  • Fairfield Inn & Suites by Marriott Grand Rapids
  • Muskegon, MI

Job Description

Hampton Inn Muskegon by Hilton is seeking a Friendly and Professional Front Desk Agent to join our 25-person strong team. We are located on 1401 E. Ellis Rd. Our ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. The position is crucial in creating memorable experiences for travelers and requires strong communication skills, attention to detail and a passion for being hospitable.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.
  • Employee discounts on Hilton stays throughout the country (after 60 days of hire)
  • Paid vacation after one year of full-time service.
  • Yearly, bonuses if the hotel reaches its goals
  • Monthly, and Yearly hotel incentives (Drawings, random prizes and incentives to continue moral)

Responsibilities:

  • Greet and welcome guests upon arrival with a warm demeanor.
  • Manage the check-in and check-out process efficiently and accurately.
  • Handle guests inquire, requests and complaints in a timely manner, ensuring guests satisfaction.
  • Process reservations and manage room assignments using hotel management property system.
  • Clean work area as needed to maintain a tidy work environment
  • Collaborate with other hotel departments to ensure seamless guests experiences.
  • Must be able to work first and second shift schedules

Qualifications

  • Friendly attitude even when dealing with disgruntled employees and guests.
  • Responsible and proven ability to maintain scheduling commitments, as well as be ON TIME.
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Ability to problem solve quickly concerns customers may have
  • Good communication skills with customers
  • Ability to lift up to 40lbs if needed
  • Flexible with schedule able to work first 1st shift (7a-3p) mid-shifts (12p-8p) and second shift (3p-11p)

We are looking forward to hearing from you!

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Job Tags

Full time, Flexible hours, Shift work, Day shift, Afternoon shift,

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