Customer Service Job at Fairfield Inn & Suites by Marriott Grand Rapids, Muskegon, MI

WWl0Z25qQnlISk1MN2NmOHI2VkRmZ29OVEE9PQ==
  • Fairfield Inn & Suites by Marriott Grand Rapids
  • Muskegon, MI

Job Description

Hampton Inn Muskegon by Hilton is seeking a Friendly and Professional Front Desk Agent to join our 25-person strong team. We are located on 1401 E. Ellis Rd. Our ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. The position is crucial in creating memorable experiences for travelers and requires strong communication skills, attention to detail and a passion for being hospitable.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.
  • Employee discounts on Hilton stays throughout the country (after 60 days of hire)
  • Paid vacation after one year of full-time service.
  • Yearly, bonuses if the hotel reaches its goals
  • Monthly, and Yearly hotel incentives (Drawings, random prizes and incentives to continue moral)

Responsibilities:

  • Greet and welcome guests upon arrival with a warm demeanor.
  • Manage the check-in and check-out process efficiently and accurately.
  • Handle guests inquire, requests and complaints in a timely manner, ensuring guests satisfaction.
  • Process reservations and manage room assignments using hotel management property system.
  • Clean work area as needed to maintain a tidy work environment
  • Collaborate with other hotel departments to ensure seamless guests experiences.
  • Must be able to work first and second shift schedules

Qualifications

  • Friendly attitude even when dealing with disgruntled employees and guests.
  • Responsible and proven ability to maintain scheduling commitments, as well as be ON TIME.
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Ability to problem solve quickly concerns customers may have
  • Good communication skills with customers
  • Ability to lift up to 40lbs if needed
  • Flexible with schedule able to work first 1st shift (7a-3p) mid-shifts (12p-8p) and second shift (3p-11p)

We are looking forward to hearing from you!

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Full time, Flexible hours, Shift work, Day shift, Afternoon shift,

Similar Jobs

Earthscope Consortium, Inc.

Warehouse Coordinator I Job at Earthscope Consortium, Inc.

 ...EarthScope Consortium Inc. is not able tosponsor applicants for work authorization within the United States. Job Title: Warehouse Coordinator I Reports to: Warehouse Manager Employment/FLSA Status: Full-Time/Non-exempt Remote Eligible: No. Location... 

Oscar

Solar O&M Site Lead Job at Oscar

 ...Maintain stock of necessary tools and materials. Technical Work: Perform routine maintenance, troubleshooting, and repairs on solar power plant components. Adjust settings on computerized devices at solar power plants. Compliance and Documentation: Follow... 

Rise Technical

Control Technician Job at Rise Technical

 ...Controls Technician $30/hr - $35/hr + 401k + Annual Bonus + Medical + Dental + Vision + PTO Hartsville, Tennessee (Commutable from: Lebanon, Gallatin, Portland) Are you a Controls Technician with PLC programming experience, looking for a stable, Monday-to-Friday... 

Destination Knot

Planner & Wedding Concierge Job at Destination Knot

 ...Do you want to help couples create magical moments in breathtaking locations? Join us as a Romantic Getaways & Wedding Concierge , where youll guide clients in designing their perfect weddings, honeymoons, and escapes. This flexible, commission-based business lets you... 

FlexsJobs

Full-Time Data Entry Clerk-Remote Job at FlexsJobs

 ...Position Overview: We are looking for a detail-oriented and highly organized Data Entry Clerk to join our remote team. This role involves managing and entering data accurately into systems, ensuring data integrity, and maintaining confidentiality. The ideal candidate...