Airport Customer Service Agent Job at GAT Airline Ground Support, Savannah, GA

WmlGb216SjJINWtPNDgvMHFLWkRjQWdMUXc9PQ==
  • GAT Airline Ground Support
  • Savannah, GA

Job Description

Job Summary:

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Tags

Holiday work, Full time, Work experience placement, Night shift, Weekend work,

Similar Jobs

Ferrero

Food Safety & Quality System Specialist Job at Ferrero

 ...major Ferrero plants acquired in North America with 700+ employees producing iconic products: Butterfinger and Baby Ruth. The Food safety & Quality Systems Specialist is a key support position in the Ferrero Quality Organization. This employee will report and work... 

Red Star Recruiting

Automotive Service Manager Job at Red Star Recruiting

 ...Store Manager - Automotive Service Center What We Promise: Big Results = Big Pay Earn weekly, no waiting on bonus checks. Advancement Opportunities Potential to become a managing partner at your store. High Expectations We strive for excellence,... 

NeerInfo Solutions

Geographic Information System Developer Job at NeerInfo Solutions

 ...ESRI technologies. GIS Web based application development (including Apps & custom widgets), testing and migration of related IT systems. Support cross-functional IT projects that rely heavily on GIS technology. Spatial data management, Experience in handling... 

Cultura HR

Grants & Stewardship Program Associate Job at Cultura HR

 ...colleagues and stakeholders. Ability to navigate in a matrix-management organizational structure with accountability to multiple, cross functional stakeholders and work groups. Comfortable working in a fast-paced work environment and adapting to rapidly changing... 

Scarlet Lane Brewing Company

Pizza Maker Job at Scarlet Lane Brewing Company

 ...Pizza Maker position offers flexible work and vacation schedules. We aim to generate long-term relationships and be your \go-to\ on beer knowledge. As a customer of Scarlet Lane Brewing Company, we will insure that you get the most out of your beer experience. From the...