Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

Role Purpose

Digital Technology Experience (DTX), Change Activation team is made up of advisors and strategic partners that drive transformative changes and product adoption within Digital Technology (DT), ServiceNow and our customers. DT creates products and services that make our employees world work, and Change Activation brings those to life. Working with our Product, UX and cross-functional business partners, this role helps drive our Digital Technology Experience strategy and influence adoption of our products and services. This role will also activate organizational effectiveness programs to continually advance the experience of our ServiceNow employees.

What you get to do in this role:

• Conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity.
• Develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow.
• Develop executive and strategic communications including presentations – ideally in an agile context.
• Work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms.
• Drive adoption of new products, tools, and/or processes and tracking success of efforts.
• Support teams to identify opportunities, unlock productivity and accelerate execution.

To be successful in this role you are:

• A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities.
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity.
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.

Requirements for the role:

• 8+ years of work experience in change, strategy and/or transformation role within a fast-paced, dynamic environment, preferably a consultancy
• Highly motivated, proactive, authentic, committed, creative, and inclusive team player
• Experience executing complex, high-profile strategic programs from end to end, preferably in the tech space
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (Powerpoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables
• Bachelor's degree in business administration or relevant field preferred with prior consulting experience

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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