Job Description

Job Posting Summary

The Audiovisual Support Technician is responsible for the installation, support, and operation of audiovisual equipment in instructional spaces, meeting rooms, and special event locations. The individual will provide day-to-day operational support and assist with audiovisual projects.

Primary Duties and Responsibilities include, but are not limited to:

• Provide support for audiovisual technology in instructional and event spaces/locations
• Work at scheduled events and meetings to provide assistance and technical support. Ensure equipment is properly setup and broken down in a timely manner
• Test the technology in instructional and event spaces to ensure proper operation. Perform advanced troubleshooting and repair of audiovisual systems
• Assist users with hardware and specialized software applications
• Coordinate repairs and vendor service calls for institutional audiovisual equipment and obtain estimates for parts as required
• Install or assist with the installation of audiovisual equipment such as projectors, switchers, controllers, and extenders
• Monitor help desk inbox for audiovisual problems and resolve issues in a timely manner. Collaborate with other IT team members as needed to troubleshoot technical issues
• Provide short-term solutions for rooms with audiovisual system issues and devise solutions to eliminate downtime
• Leverage software tools to remotely manage and troubleshoot problems with audiovisual devices across Mercy’s four campuses
• Maintain accurate system inventory, documentation, storage, and security of equipment
• Create and maintain documentation of associated operational procedures
• Participate in other projects as assigned
• Partner with IT staff and other departments to develop faculty readiness with regard to the use of classroom technology
• Adhere to applicable policies and procedures
• Perform other duties as assigned

Qualifications

Education Required:

• Associates degree or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience

Availability and Transportation Required:

• Ability to work outside of regularly scheduled hours, including nights and weekends
• Have reliable transportation to get to and from NYC and Westchester county campus locations

Experiences and/or Skills Required:

• Minimum three years of experience with classroom and learning space technologies (e.g., Extron, Crestron, Epson, Christie, Polycom)
• Excellent attention to detail and strong customer service skills
• Excellent interpersonal, oral, and written communication skills
• Effective and efficient with managing vendors
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
• Ability to work on multiple projects simultaneously, respond to shifting priorities, and work efficiently under pressure
• Ability to lift fifty pounds
• Effective user of Microsoft Office suite of applications
• Experience with help desk ticketing systems and customer service workflow
• A pleasant and collegial personality consistent with the mission of a service-oriented unit

Desired Skills:

• Three or more years of experience providing academic technology support in a higher education setting
• Experience with IT Infrastructure Library (ITIL) and ServiceNow
• CTS certification
• PMP certification

About Mercy

Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.

Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.


Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.

Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.


At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.


The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all.

Job Tags

Full time, Temporary work, Work at office, Local area, Remote work, Flexible hours, Shift work, Night shift,

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