Job Description

Responsibilities:

• Train Sales Advisors and Sales Coordinators on appointment setting skills and provide ongoing coaching and performance feedback to maintain high standards in our Sales Call Center
• Monitor team performance metrics like call volume, conversion rates, and appointment set ratios to identify areas for improvement
• Develop and implement effective appointment setting strategies to generate qualified leads and maximize conversion rates
• Analyze lead sources and customer data to identify potential opportunities and target demographics
• Continuously refine call scripts, lead qualification criteria, and outreach methods to improve results within the Sales Call Center
• Regularly monitor call recordings to evaluate appointment setter performance, identify areas for improvement, and provide targeted coaching
• Collaborate with marketing teams to develop lead generation campaigns and nurture potential customers
• Report and attend weekly meetings to communicate key performance indicators and progress updates to Senior Call Center Management.

Qualifications:

• Proven experience managing a successful Call Center Sales Development, Sales Coordinator or Appointment Setting team
• Strong understanding of sales principles, lead generation strategies, and customer relationship management
• 3-5 years of experience in Solar/Construction Industry will be an advantage
• Proficiency in Salesforce or other CRM systems and sales automation tools to track performance and manage lead flow
• Analytical skills to interpret data, identify trends, and make informed decisions
• Ability to adapt to changing market conditions and implement new strategies

Job Tags

Similar Jobs