About the Job
Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.
We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.
What We’re Looking For
We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.
This position is based in our midtown Manhattan office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.
If this sounds like the right fit for you, we’d love to hear from you!
Full details on the role are below:
Hours: Full-time 9AM – 6PM, including occasional weekend shift coverage (compensated with time off)
Travel: Possible initial travel to London for training
Overview
We are seeking a detail-oriented and highly organized Customer Service Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required, along with fluency in either Italian or German. This role is part of our core team in New York City, supporting both North American and European clients.
Responsibilities
Requirements
New York City Salary Transparency
Compensation range: $70-80k
Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits
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