Job Description

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU !

At NIHFCU, one of our core values is investing in our employees, which is why we offer

perks like these:

• Benefit Package for all Full-time employees includes health, dental, vision, legal, pet care and more.

• Life Insurance benefits and voluntary plans.

• Mental Health Resources- free subscription to CALM app.

• 401(K) and profit sharing.

• Tuition Reimbursement.

• Career Advancement and development.

• Credit Union Membership with discounted services and products

• Flexible hybrid schedules.

Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU's Banking with Heart career opportunities? #NIHFCUCareers #BestCreditUnions:

General Summary

The Risk and Fraud Analyst will identify, monitor, and mitigate high-risk accounts and high-risk transactions through the Bam+ Platform, investigating and researching alerts. This position relies on the individual's experience, judgment, and institutional knowledge to plan and accomplish objectives. The Risk and Fraud Analyst will ensure that the credit union and its members are protected from fraud and financial losses by monitoring and mitigating suspicious account activity through data analysis to prevent or detect fraudulent activities, identify fraud trends, and verify results by conducting investigations. The position also requires working in collaboration with the entire Risk Management Team and working with various departments of the credit union to identify gaps in the current fraud mitigating controls and provide performance feedback with stakeholders for system control settings and employee front-line defense learning. The analyst will be a contributor to the development and management of mitigating controls for various electronic services transaction channels and monitoring the systems generated fraud alerts. The analyst will require direct contact with members at times in order to resolve cases. The analyst will ensure that fraud alerts and member claims are handled appropriately and timely, protecting the credit union and/or the member from a financial loss.

Fraud Prevention and Management

• Assist the Risk Management team with implementing and maintaining a comprehensive fraud program, which includes managing fraud processes and procedures.
• Act as a resource to NIHFCU personnel for questions and information related to Fraud.
• Collaborate with Digital Banking, Member Support, Loss Mitigation, Payments, and Retail Delivery on ways to set appropriate controls and internal alerts, mitigate risk, and process member fraud claims.
• Monitor and respond timely to various Fraud Alerts produced by services like Zelle, Online Account Opening, Bill Payment, and other platforms that produce Fraud Alerts.
• Promptly respond to messages that come into the Fraud notification inbox by connecting with the appropriate business unit to take further actions to prevent loss.
• Triage all inquiries, ensuring that they are engaged by the appropriate department resource, and oversee the workflow, ensuring timely and accurate processing.
• Ensure that actions taken, i.e. provisional credit and revocation of provisional credit is communicated to the member within regulatory guidelines.
• Work with police agencies and investigators when necessary.
• Conduct basic investigations and document cases within fraud monitoring platforms.
• Keep up-to-date notes in the core system with the appropriate flags set to protect the credit union and member's assets but to alert front-line staff.
• Perform callback verifications on various transactions to prevent fraudulent transactions from occurring.

TruStage Insurance

• Submit notice of loss when a claim is being created due to fraud cases.

Monthly Report

• Prepares the monthly Analyst Report by the 5th of each new month

General Duties

• Serving as a backup for the Senior Risk and Fraud Analyst.
• Assist in the compilation of internal, external, and/or Examiner documentation requests.
• Stay current on changing trends in security and fraud trends for financial institutions.
• Document procedures relevant to the job description and create workflows.
• Maintain the confidentiality and security of all Member or Employee information.
• Report to management any actual or suspected fraud or financial dishonesty or wrongdoing involving Member transactions, Employees, or NIHFCU.

Experience & Education Requirements

• A bachelor's degree in Finance or pertinent field and two (2) to four (4) years of equivalent, progressive responsibility overseeing operations of financial services in a competitive environment a must.
• 2 years of working in risk management experience required from Financial Industry.
• Knowledge of regulations applicable to the credit union/financial services industry.
• Must demonstrate an unwavering ability to maintain strict confidentiality and to complete duties in a manner that consistently exhibits the utmost discretion.
• Must be a self-motivated, fast-paced individual with the ability to be flexible and adaptable to changing deadlines or priorities.
• Strong verbal, written, and interpersonal skills; Ability to work as a team player in a collaborative environment.
• Attention to detail and ability to arrange and organize data sets, with intermediate level of Microsoft Suite applications. Ability to grasp technology system processing logic.
• Fraud prevention and detection knowledge required.

* Salary Range: Exempt; $60,437.00-$90,656.00

*Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate's applicable work and educational experience, the candidate's certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer.

** NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Compensation details: 60437-90656 Yearly Salary

PI3c7aae4bc9ef-30492-36507090

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