EDUCATION
Work requires organizational, analytical and communication skills generally acquired through the completion of a bachelor's degree in business, finance, or a related field.
EXPERIENCE
At least one (1) year of related experience is required. Additional years of experience above the minimum requirements may substitute for educational requirements on a one to one basis (i.e. one year of experience equals one year of education). Experience with customer service, call centers, scheduling/registration is preferred. Working knowledge of CPT and ICD-9 coding and medical terminology preferred.
SPECIAL SKILLS
Proficiency with Microsoft Office. Must complete CHAA certification within one year of appointment. Ability to conduct root cause analysis. Strong interpersonal, written and oral skills and proven track record in customer service. Willing and able to travel to offsite locations to perform job responsibilities.
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