Job Description

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

The Operations Analyst – NCSI will work closely with key leaders and teams within Youth & Recreation Sports to help deliver an unparalleled internal/external customer experience. This role will identify innovative solutions and best practices that should result in efficiencies and department optimization. This role will be responsible for applying a broad range of knowledge and experience with minimal supervision.

Job Duties

• Gathers and analyzes company data from workflows, collaborative discussions, and reports; makes informed recommendations based on findings and evaluates the outcomes of newly implemented procedures.
• Supports operational process reviews including preparing necessary materials, generating reports, and providing regular status updates.
• Conducts research and data analysis to identify trends and develop actionable insights and recommendations.
• Builds strong relationships with the Director and Departmental Leaders to gain an in-depth understanding of processes, address challenges, and propose effective solutions.
• Assesses current production processes and recommends strategic enhancements to optimize business efficiency.
• Provides ongoing support to the team as needed during and following assigned projects.
• Prioritizes projects impartially and communicates status updates, key metrics, and progress reports to leadership.
• Handles confidential and sensitive information daily, and ensures information is being shared between departments and with clients appropriately.
• Performs additional tasks as assigned to support operational goals

Basic Qualifications

• Comprehensive understanding of best practices in multi-platform and multi-stakeholder environments.
• 2+ years of experience in business operations or related analytical role, with proven track record of driving process improvements and supporting operational success.
• Possess intermediate proficiency in Microsoft Excel for data entry, calculations, formatting, and visualization.
• Strong interpersonal and communication skills.
• Strong analytical, planning, and organizational skills with an ability to manage competing priorities and demands.
• Proficient in utilizing various tools and resources to present analyses and share insights with key stakeholders.
• Skilled at evaluating data and making informed decisions based on available information.
• Self-motivated and capable of working independently, while also excelling in collaborative environments across different time zones.

Desired Characteristics

• Previous experience with business management platforms including both vendor and internal proprietary platforms.

Additional Job Requirements

• Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.
• Must be willing to work in the Orlando, FL office.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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