Job Description

Our nationally accredited team is currently seeking a Care Coordinator Medical Assistant to provide psychiatry care collaboration to current and future clients and their families!

Our Mission : At Transitions Counseling and Consulting, we provide accessible , skilled mental health services for children, teenagers, and adults at convenient locations throughout Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

Flexible compensation options:

• Hourly employee (benefits included) at $18.00 - $22.00 per hour.

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits for full-time employees:

• Flexible scheduling options.
• Flexible compensation options available to match your needs.
• Generous 180+ hours off first year including PTO, sick time, holidays, and birthday.
• Full benefits including medical plans (multiple PPO options) and Metlife dental and vision.
• BCBS medical plans including the exclusive Prosano network (no copays for primary care or mental health) and free access to their telehealth platform for convenient medical and mental health visits.
• Health savings account (HSA).
• Dependent care flexible spending account (DC-FSA).
• Free access to health and wellness platform Sharecare.
• Advancement and specific focus opportunities.
• Excellent team culture and clinical support.
• Robust and experienced back office support.

What you'll do at work:

• Manage and coordinate all patient communications, including calls, emails, and texts, to ensure smooth appointment scheduling and excellent patient support.
• Schedule appointments and follow up with patients to promote engagement and continuity of care, even after missed appointments.
• Handle medication refill requests by working directly with pharmacy representatives within the scope of applicable policies, procedures, and regulations.
• Oversee completion of client documents, maintain confidentiality in medical records management, and process pre-authorizations for medications.
• Coordinate lab test orders, track results, and communicate with providers and patients to keep everyone informed.
• Collaborate with internal and external partners to streamline client referrals and ensure seamless service integration.
• Proactively manage provider schedules to maximize appointment utilization and maintain thorough documentation in patient medical records.

Qualifications include :

• Minimum: High school graduate or equivalent.
• Experience in a healthcare or behavioral health setting preferred.
• Experience working with an electronic healthcare record (EHR) preferred.
• Strong basic computing skills with Microsoft Office programs (Word, Excel).
• Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email.
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable.
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.

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