Job Description

Job Description

iTalent Digital is seeking a Jr. Systems Admin (Server Support) to join our dynamic team of professional consultants. In this roe you will provide the best possible user experience for our clients stores who's team members are focused on results. We are looking for smart, capable, and conscientious people.

Hybrid Schedule, in office one day per week in San Francisco, CA

Salary Range : $80,000-85,000

Required qualifications and skills:

• System Maintenance and Upgrades:
• Conduct regular maintenance and updates on loss prevention systems to ensure optimal performance and reliability.
• Troubleshoot issues related to loss prevention systems, including OS, software, camera related issues.
• Coordinate with vendors and service providers for system upgrades, repairs, and installations.
• Ensure compliance of loss prevention systems with company policies, industry standards, and regulatory requirements.
• Implement and enforce security protocols to protect sensitive data and prevent unauthorized access.
• Stay informed on the latest developments and best practices in loss prevention technologies and systems.
• Recommend and implement improvements to enhance the effectiveness and efficiency of loss prevention systems, including the creation and maintenance of images, staging artifacts, centralized management and device validation procedures.
• Vendor Management & Support
• Collaborate with support teams, including Help Desk, District Representatives, Fraud Team, Engineering, and Vendor Partners, to diagnose and resolve issues related to loss prevention systems such as cameras, servers, desktops, and alarms.
• Communicate and work with business partners to resolve issues.
• Respond to inquiries via service tickets, chat, and email within established Service Level Agreements (SLAs) and track cases.
• Utilize critical-thinking skills to troubleshoot and resolve issues.
• Identify challenges and propose ideas to improve processes.
• Assess vulnerabilities in systems and processes.
• Follow company protocols.
• Work efficiently to meet deadlines and ensure customer satisfaction.
• Update and provide feedback on existing documentation and current best practices.
• Monitor alerts and respond to rectify issues.
• Perform regular maintenance and updates on loss prevention systems to ensure optimal performance and reliability.
• Coordinate with vendors and service providers for system upgrades, repairs, and installations.
• Train end-users on the proper use of loss prevention systems and technologies.
• Provide ongoing support and assistance to users, addressing any questions or concerns related to loss prevention systems.
• Generate reports and provide insights to management on loss prevention activities and system performance.
• Ensure compliance of loss prevention systems with company policies, industry standards, and regulatory requirements.
• Project Coordination
• Plan, organize, and execute projects.

SKILLS REQUIRED

• Troubleshooting and staging experience with servers, desktops, cameras, and network equipment.
• IP Support/Linux
• Experience with system integration and APIs.
• Proficiency in Servers, RAID configurations, disk arrays, and Windows and Linux (Ubuntu) system administration
• Security mind set in handling access, data and communications
• Strong communication skills and the ability to lead Zoom/Teams meetings.
• Ability to adapt to a fast-paced environment, prioritize tasks, and maintain a sense of urgency.
• Diplomacy, tact, and professionalism under pressure.
• Highly detail-oriented, self-motivated, takes ownership of issues, and enjoys bringing them to a successful conclusion.
• Process-oriented with the ability to identify and improve processes.
• Demonstrated customer service skills, including examples of transforming challenging customer situations into positive experiences.
• Experience with inventory control management, including auditing, tracking, and inventory order placements.
• Experience with Active Directory, sccm, powershell, ansible, bash, python, API and camera systems is a plus.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills to identify and resolve technical issues.
• Relevant certifications in IT support, security, or loss prevention are a plus.

Education

Bachelors Degree

Company description

About iTalent Digital: ​

W

e are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.​

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he iTalent Digital Experience:​ J

o

ining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. i

T

alent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, PTO, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!​Vi

s

it to learn more about what working at iTalent can mean for you. Al

l

qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. iT

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lent is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.]]><

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