Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Data Operations Analyst functions to bridge the gap between data sources and data consumers. In this critical role, you will be responsible for ensuring the accuracy and integrity of data within our healthcare data warehouse. This involves performing in-depth reconciliations, identifying and resolving discrepancies, and collaborating with cross-functional teams to improve data quality and operational efficiency. The ideal candidate possesses strong analytical and problem-solving skills, a keen eye for detail, and a passion for continuous improvement.

Skills Required:

• 3 years of experience as a Data or Operations Analyst, preferably in the healthcare industry, with a focus on data management and analytics.
• Proficiency in SQL for data querying, analysis, and manipulation.
• Experience with data modeling methodologies and their application across diverse data sources (e.g., transactional, clinical, operational, financial).
• Understanding of healthcare reimbursement models, including value-based care and managed care programs.
• Prior experience with reconciliation, financial audits, and revenue cycles.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Bachelor’s degree in Information Systems, Data Analytics, Computer Science, or related field (preferred).

Key Behaviors:

Attention to Detail:

• Demonstrate a high level of accuracy in analysis to ensure data integrity and reduce errors.

Proactive Problem Solving:

• Take initiative in identifying issues within the payment posting process and develop innovative solutions to improve accuracy and efficiency.

Effective Communication:

• Maintain clear and open communication with team members and other departments to ensure smooth operations and timely issue resolution.

Team Collaboration:

• Work collaboratively with your peers, sharing knowledge and best practices to contribute to the overall success of the team.

Focus on Continuous Improvement:

• Actively participate in and contribute to process improvement initiatives that enhance overall department efficiency and accuracy.

Competencies:

Data Analysis & Interpretation:

• Collecting, analyzing, and managing data to support various departments and inform strategic decisions.

Problem-Solving & Decision-Making:

• Ability to effectively identify and solve problems, analyze situations, and make sound decisions.

Technical Proficiency:

• Strong understanding of data warehousing principles, database concepts, and SQL, exposure to Cloud technologies (Azure preferred).

Communication & Interpersonal Skills:

• Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.

Business Acumen:

• Understanding of healthcare business operations, financial principles, and industry trends.

Continuous Learning:

• A strong desire to learn new technologies and improve existing skills.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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