About Us
At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more.
We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Support Specialist to join our team and help us maintain our high standards of customer care.
About the Role
As a Customer Support Specialist, you will work directly with the thousands of dental clinics using AirPay software. You’ll provide a great experience for customers that need help with the product, educating them on how to navigate the functionality, and also diagnosing and troubleshooting issues they are experiencing. You will help triage and prioritize requests, and escalate to technical teams if more detailed technical debugging is needed. Our team is still small and growing, so there will be lots of opportunities to grow with the role.
This is an in-person role based out of our New York City office, with flexibility for some remote work.
Note: This role will provide coverage to our west coast customers with adjusted hours ending at 9pm EST.
Key Responsibilities
Skills & Qualifications
Please note that you must be legally authorized to work in the U.S. for this position.
Compensation:
$60k – $85k + equity
This position is initially offered as a contract role, with the potential to transition to a full-time position based on performance and business needs.
How to Apply:
Interested candidates are encouraged to submit their resume via LinkedIn. We look forward to hearing from you!
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