Position Description
We are looking to fill an entry-level Customer Service Technician Role. (0-2 years exp.) This Role would be responsible for ensuring that customers, distributors, and service providers receive professional, courteous support with regard to the company's products, software, and services. Through email and telephone calls, the position is responsible for remotely diagnosing problems and determining a resolution, managing the processing of spare part orders, as well as handling customer inquiries, warranty claims, and resolution of customer issues.
This position is also responsible for initiating requests for field service, providing estimates and processing parts orders, and providing remote diagnostics for the customer base. Schedules and Coordinates the service and the return of products using established RMA practices in an efficient and timely manner. Follows established company guidelines on servicing and repairs/returns.
Responsibilities
Location
PI3043c39ec796-30492-32838797
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