1. Answer calls from customers and answer their questions and solve problems;
2. Provide detailed explanations of products, services and policies so that customers can make informed decisions;
3. Handle customer complaints and find appropriate solutions;
4. Record customer complaints, questions and suggestions for follow-up and service improvement;
5. Provide after-sales service, such as product repair, return and exchange, and product warranty;
6. Assist customers in solving problems in product use and provide technical support;
7. Report and coordinate with relevant departments or superiors as needed.
Job Requirements
1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred;
2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution;
3. Able to withstand pressure and passionate about customer service;
4. English is the working language and fluent in English.
Location:3610 Placentia Ct. Chino, CA 91710，USA
Pay: $3,000.00 - $3,200.00 per month
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