Job Description

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.

We Have….

• A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
• A top notch leadership team with the experience needed to grow and develop your career.
• An open mind for new ideas and creative methods.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary….

The Continuous Improvement Coordinator will support workforce optimization throughout supply chain logistics. This role is responsible for analyzing and improving current work processes, measuring and documenting best practices, leading key initiatives and supporting business activities as needed. Assists with the implementation of goals and strategies for improving the operations and process within the organization. Evaluates continuous improvement activities and implements plans to optimize performance.

This position will be responsible for…..

• Generate and publish daily/weekly results/dashboard to Operations.
• Use reporting tools to support Labor Management, Leaders of Standard Work, Performance Coaching effectiveness scorecard and trends.
• Maintain current Labor Management, Performance Coaching and Leaders of Standard Work data.
• Conduct ongoing communication and status updates across sites.
• Collaborate with cross-functional resources (internal and external).
• Train teammates on the use of the Labor Management, Workforce Optimization program.
• Support Field Financial Management.
• Manage own projects to completion, reaching expected deliverables with oversight from leadership.
• Develop recommendations for continuous improvement opportunities provided from tools and support implementation of recommendations. Create and manage a metrics driven quality management system. Create formal written marketing materials around the quality management system, metrics, and improvements.
• Ensure completion of internal audits with focal point in developing quality plans and procedures to ensure all Standard Operating Procedures (SOPs) are implemented, understood, and followed as well as check whether system is in conformance with the documented procedure.
• Interact with the management to understand the existing process and document any change.
• Assist in the development of team members.
• Lead detailed process analysis using statistical tools.
• Manage large improvement projects.
• Monitor effectiveness of the quality assurance process/ workflow.
• Facilitate project identification and completion with facility champions, process owners and project teams.
• Present data and solutions to Customers, both internal and external.

You might be a great fit if….

Education/Experience

• Bachelor’s Degree in Logistics, Supply Chain Management or related field preferred and 1-2 years of relevant experience.
• In lieu of degree, high school diploma or GED and 3 years of relevant experience.
• Ability to work independently and as a team member
• Ability to lead cross functional teams
• Fluency in Microsoft Excel, PowerPoint, Word and Outlook is required.
• Excellent verbal and written communication skills.
• Customer service driven
• Analytical and problem-solving aptitude
• Strong team player

Physical/Cognitive Requirements
With or without accommodation:

Ability to follow policies and procedures.

• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

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