Call Center Representative Job at ACL Digital, Nashville, TN

YnlObG1EWndISmtON01YOXFxMUdjQWtLUWc9PQ==
  • ACL Digital
  • Nashville, TN

Job Description

Job Role:

Our Client is looking to hire a Managed Care Specialist for a hybrid role.

Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.

No Preplanned PTO will be approved during training weeks.

All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

Determine individual and family eligibility for our Client’s care programs.

Assist in coordinating and communicating schedules to internal/external Clients.

Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

Timely management of casework, including proper documentation and case resolution.

Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.

Work efficiently / effectively in multiple databases to extract information.

Attend workgroup meetings and participate in discussions.

Assist leadership team, as necessary.

Requirements and Skills

Must have a bachelor’s or associate degree.

A background in Paralegal studies is a plus.

Work experience in a Legal environment a plus.

Customer service or call center experience a plus.

Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.

Excellent verbal and written communications skills.

Keen attention to detail and adherence to deadlines.

Strong time management, note-taking, email organization, and distribution skills.

Critical thinking and problem-solving skills.

Job Tags

For contractors, Work experience placement, Local area, Remote job,

Similar Jobs

Amazon.com Services LLC

Bilingual (English/Spanish) Area Manager II - Dorado, PR Job at Amazon.com Services LLC

 ...Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be... 

Plainfield Country Club

Servers Job at Plainfield Country Club

**Job Description: Waitstaff* **Location:**1591 Woodland Ave, Edison, NJ 08820**Position:** Waitstaff **Employment Type:** Part Time **About Plainfield Country Club** Plainfield Country Club is a prestigious private club known for its commitment to excellence...

The LiRo Group

Assistant Superintendent Job at The LiRo Group

We have an immediate need for an Assistant Superintendent in Dannemora, NY. Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record...

Comprehensive Behavior Solutions, Inc.

Behavioral Health Technician Job at Comprehensive Behavior Solutions, Inc.

 ...Our team is excited to train you in the field of Science and Human Behavior to make a difference in the world of children with Autism. Seeking an experienced RBT to deliver one to one ABA therapy under the guidance of BCBA supervision in the clinic setting and... 

Metromont

Sales and Business Development Manager Job at Metromont

 ...the leaders in the construction industry for nearly a century and is currently accepting resumes for Sales and Business Development Manager to be part of our dynamic team! This position opening is to be located at our Winchester, VA location. Metromont was founded...