Job Description

The Business Order to Cash Lead – SAP will work closely with the Sales and Finance teams to implement and enhance SAP solutions. This role serves as the primary expert for the company’s SAP Wholesale Sales (SD) and Accounts Receivable (AR) solutions. The key responsibilities will include supporting the successful adoption of Wholesale Sales systems and assisting with the rollout of an established solution template across various markets. The role will also involve supporting the Accounts Receivable functionality, ensuring smooth integration and continuous improvement, particularly in S4 HANA.

Scope of Responsibilities:

• SAP SD (Sales and Distribution) : Oversee the organization structure setup for Wholesale Sales, including customer onboarding, managing stock availability for sale, integration with 3rd party industry sales systems, sales order management, shipping, delivery, billing, and cash receipt management in SAP S4 HANA.
• SAP AR (Accounts Receivable) : Provide support for AR functionality across all regions, manage changes due to SAP SD integration, and drive improvements within S4 HANA.
• Serve as a liaison between business users and IT teams, focusing on scope and requirements management, project delivery planning, data mapping and cleansing, and change management including UAT, training, cutover, and post-go-live support.
• Support ongoing improvements and enhancements within both SD and AR systems to ensure business objectives are met.

Essential Duties and Responsibilities:

• Lead the deployment and adoption of SAP S4 HANA solutions within designated markets, specifically for SD and AR modules.
• Deliver all assigned implementation milestones on time, working as a Business Lead for portfolio projects and enhancements.
• Manage scope definition, fit/gap analysis, user acceptance testing (UAT), data migration, and change management processes for SAP S4 HANA implementations.
• Create high-quality training materials and user support documentation, including project guides and process flows.
• Conduct system and process demonstrations, training exercises, and presentations to engage and educate users.
• Address user issues and queries in a timely manner, either directly or by coordinating with the SAP support team.
• Identify and manage access requirements for impacted users to ensure they can effectively perform their job functions.
• Design and manage UAT, develop test scripts, and oversee the testing process to ensure successful system implementation.
• Maintain and update Standard Operating Procedures (SOPs) for Sales and Finance systems processes.
• Provide regular project status updates to leadership and stakeholders.
• Ensure timely and efficient execution of tasks to prevent delays in system implementation.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or related field with a focus on Order to Cash and Sales Management processes.
• 5+ years of hands-on experience with SAP Sales & Distribution (SD) and Accounts Receivable (AR).
• 2+ years of experience working with SAP S4 HANA.
• Extensive experience as an end user, key user, super user, or business lead for SAP SD and AR modules.
• Advanced proficiency in MS Excel and MS Office, including working with large datasets.
• Strong interpersonal skills and the ability to communicate effectively across departments.
• Exceptional organizational skills and ability to work independently.
• U.S. work authorization required (U.S. citizen or Permanent Resident).

Preferred Qualifications:

• Experience working in the manufacturing industry.
• Experience with SAP implementation projects.

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