Job Description

What you’ll need to succeed as an Associate Specialist, AR at XPO

Minimum qualifications:

• Excellent written and verbal communication
• Able to prioritize and manage multiple responsibilities
• Solid attention to detail, goal-oriented and able to build strong relationships with customers and other departments

Preferred qualifications:

• High school diploma or equivalent
• 1 to 3 years of collections or customer service experience

• Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)

• Previous collections software experience (HighRadius or GetPaid preferred)
• Mainframe or ERP (Oracle preferred) experience
• Able to read, translate and understand contractual agreements
• Experience pulling, manipulating and analyzing large amounts of data

About the Associate Specialist, AR job

Pay, benefits and more:

• Competitive compensation package 
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Answer inbound calls from customers in a fast-paced, goal-oriented collections department
• Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
• Identify collections issues and forward them to cross-functional departments for resolution
• Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
• Perform uploads and downloads of data to various customer portals/websites
• Have effective conversations with customers to identify what they need to pay for services rendered
• Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals #LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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