Job Description

Client Services Manager/Business Development- onsite only- not remote

The Stepping Stones Group- 2300 Windy Ridge Parkway SE, Atlanta, GA

The Stepping Stones Group is the nation's leader in providing special education services to school districts nationwide. We pride ourselves in are hiring providers to fill positions in the school districts to make a difference in the lives of the kids.

We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other’s life experiences we become a stronger organization.

If you believe every day is an opportunity to make a difference, we would like to meet you!

As a Client Development & Services Manager, you will be responsible for managing and growing new client accounts, creating a positive experience for new clients, and increasing the company’s market share.

In this position you will:

• Identify growth opportunities in your assigned region.

• Develop, implement, and execute business development strategies.

• Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities.

• Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings

• High volume outbound marketing calls to clients to generate job orders.

• Intake of inbound sales calls to identify school districts’ needs.

• Conduct in-person client visits

• Attend job fairs, conferences, etc. as needed.

• Generate interest among school districts through multi-level communication strategies.

• Negotiate bill rates and contract terms, create proposals, and finalize client contract documents.

• Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies.

• Collaborate and support the competitive bid process for assigned client accounts as needed.

• Deliver an excellent client experience by taking the time to understand each client’s needs and preferences.

• Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions.

• Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs.

• Collaborate with Regional Managers for Client Services to ensure new business is trending positively.

• Embrace personal responsibility and accountability in a strongly collaborative environment.

• Meet and exceed your assigned activity, placement, and margin goals.

Qualifications:

• Fearless and enthusiastic attitude and a supportive collaborator

• Confidence in making outbound calls

• Confidence in communicating and upholding The Stepping Stones Group’s policies and expectations

• Identify internal areas of improvement and communicate these to your team.

• Ability to overcome objectives; strong negotiation and closing skills.

• Excellent time management skills

• Excellent written and verbal communication skills; Exceptional presentation skills

• Strategic thinking & problem solving; ability to achieve results.

• Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.

• Strong relationship management and work ethic, including leading by example.

• Adaptability and flexibility to support the organization’s rapid growth.

• Resilient and welcoming of constructive feedback, with ability to apply it into actions and results

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